Experience
2 – 5 Years
Job Location
Education
Diploma
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond to technical and non-technical calls from field team for purpose of supporting/resolving issues and providing directions as required.
- Suggest and report to Team Leader all Installation and Maintenance issues observed (Technical & non-technical related to company’s daily operation) in line with different teams & to resolve in timely manner.
- Well-versed in company’s new and existing service and technology offerings, boasting a profound understanding of product specifications, features, and functionalities.
- Must update company’s CRM system and other systems used in daily operation upon successful or failure of any issues/problems and attached required logs & documentation..
- Detect meticulously, examine and diagnose technical problems reported by field team to resolve the root causes.
- Team-oriented and collaborative to work closely with others to achieve team goals.
- To convey technical information to non-technical customers clearly, providing solutions and guidance in an easily understandable manner.
- To be available on-call and standby during planned or unplanned activities.
- All other duties as assigned.
Desired Candidate Profile
Minimum Experience, Essential Knowledge & Skills 3 to 4 years of experience in a similar role.. Experience in a Technical Support preferably in the Telecommunications field. Knowledge in telecommunication products and technologies (VoIP/IPTV/Broadband Connection). Excellent written and verbal communication skills.
Employment Type
- FULL TIME