Experience

2 – 8 Years

Job Location

Doha – Qatar

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

**Only Native Arabic Speakers **

• Support the Siebel implementation process by coordinating business analysts and technical personnel to assure successful implementation.
• Current Siebel configuration set-up and monitoring various non-development environments
• Siebel Configuration Support
• Work on analyzing the Production Bugs and share findings with Development Team and working closely with both Dev & L3 to be able to fix Bugs from his side.
• Deploying Bug Fix release to Production environment through formal procedure
• Be able to fix the incidents using workarounds solution until the main problem be solved by development team
• Investigate, diagnose, and troubleshoot technical problems related to Siebel functionality, performance, and integration with other system.Knowledge:
  • Experience in Requirement Analysis, Design, Development, Testing & Implementation of complete software development life cycle projects for Multi – tier Enterprise Applications.
  • Experience Developing and Maintaining/Supporting applications built in Siebel.
  • Experience in Unit testing, Functional testing, and Integration testing.
  • Provide production support. Resolving production issues, create Jira tickets, and helping end users by providing support they needed for the application issues.
  • Debugging the coding defects, Identify the RC of the defects, validate the fixes and close the bugs accordingly.
  • Responsible to solve the application issues based on SLA.
  • Deploying and testing application in various environments including UAT and Production based on change management process.
  • Solid understanding of Siebel Tools Configuration, Siebel e-Script, Siebel e-AI, Siebel EIM, Web Services, Business Services, Workflow Policies, Assignment Manager, and Siebel Administrative Tasks
  • Background in a technical development environment and solid working of relational databases (i.e. Oracle, SQL), operating systems, and hardware platforms
  • Experience with software development life cycle (SDLC) and quality assurance processes, methodologies and tools
  • Excellent customer relationship, organization and follow through skills, as well as a positive attitude

Desired Candidate Profile

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with troubleshooting and resolving technical issues in Siebel applications.
• Experience on ITIL Process and ticketing systems
• Familiarity with databases, SQL queries.
• Excellent problem-solving skills and the ability to analyze complex technical challenges.
• Effective communication skills to interact with both technical and non-technical stakeholders.
• Prior experience in technical support or application maintenance is preferred.
• Minimum 2-3 years’ experience with Siebel Financial Services and/or Siebel Call Center and/or Siebel Public Sector
• Experience in implementing and integration in multiple diverse environments
• Excellent verbal and communication skills: English/Arabic
• Preferred Candidates should have Siebel Certification

Employment Type

• FULL TIME