Experience

3 – 8 Years

Monthly Salary

QAR 8,000 – 11,000 ($2,161 – $2,971)

Job Location

Doha – Qatar

Education

Secondary School

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The SOC L1 Engineer is responsible for first-line monitoring, incident handling, and operational support of telecom networks, customer Data Centers, and Video Broadcast platforms. The role includes proactive monitoring and Level-1 troubleshooting of video broadcast solution, along with telecom services such as MPLS, POTN, DWDM, SDH, and IP networks. The position acts as the primary operational interface between customers, internal Technology O&M teams, Field Level Maintenance (FLM), International Cable System Carriers, and Video Engineering teams, ensuring high service availability and strict SLA compliance

• Perform 24×7 monitoring of Global & Domestic networks, Data Center infrastructure, and

Video Broadcast platforms

• Monitor alarms related to video broadcast solutions, signal transport, and service delivery
• Identify service degradation, outages, latency, packet loss, and synchronization issues
• Log and manage incidents using ITSM ticketing systems
• Perform Level-1 troubleshooting for Global & Domestic Links and video broadcast

platforms

• Conduct initial fault isolation and impact assessment
• Escalate unresolved incidents to Transmission, IP, Video Engineering, International Cable

Carriers or FLM teams

• Track incidents through full lifecycle ensuring SLA and escalation compliance
• Prepare service availability reports, RFOs, and post-incident reports
• Support Data Center operations including visitor escorting and Remote Hands support

Desired Candidate Profile

• Diploma or Degree in Telecommunications, Electronics, or Engineering
• Minimum 3+ years of experience in SOC/NOC or telecom operations
• Certifications such as Cisco, DWDM, POTN, or SDH are an advantage
• Certifications Preferred: CCNA, CONA, Riverbed, Net Insight
• Experience with telecom monitoring systems, alarm management, and incident handling
• Exposure to multi-technology telecom environments and FLM coordination
  
  Technical Skills
  • ITSM ticketing tools (Incident, Problem, Change Management)
  • Network Management Systems (NMS)
  • Telecom technologies: MPLS, IP, DWDM, POTN, SDH
  • Video Broadcast platforms (encoders, decoders, IP-based video transport)
  • Basic Data Center infrastructure knowledge
  • Proficiency in Microsoft Office tools
    
    Core Competencies
    • Strong analytical and troubleshooting skills
    • Ability to operate in mission-critical environments
    • Strong communication and reporting skills
    • Customer-focused, SLA-driven mindset
    • Ability to work independently and in a team within a 24×7 shift environment
    • Willingness to work in 24×7 shift rotation, including weekends and holidays
    • Familiarity with monitoring and ticketing system
    • Ability to follow procedures and work under pressure
    • English proficiency (Arabic is a plus).

Employment Type

• FULL TIME