Experience

5 – 7 Years

Job Location

Doha – Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Define and own operator, admin, and developer journeys across TASMU service catalog, onboarding, and day-2 operations. 
• Create journey maps, personas, and service blueprints for key workflows (onboarding, monitoring, incident handling, AI enablement). 
• Establish TASMU UX standards and design system for platform portals, dashboards, and cross-vendor UI consistency. 
• Design information architecture and navigation for platform self-service (catalog, subscriptions, tenancy/workspaces, quotas, documentation). 
• Define UX requirements for operational interfaces: alert triage, RCA workflows, change approvals, SLO dashboards, runbooks access. 
• Support Cognitive AI experience design: chat/RAG UX patterns, citations/grounding UI, feedback loops, and MCP tool discovery UX. 
• Conduct usability testing (operators, developers, sector users), synthesize insights, and prioritize UX backlog improvements. 
• Define UX acceptance criteria and ensure vendors implement consistent UI patterns and accessibility requirements. 
• Coordinate with analytics owners to instrument journeys (PostHog), define KPIs (conversion, time-to-task, drop-off), and optimize flows. 
• Produce and maintain UX artifacts: wireframes, prototypes, UI specs, content guidelines, and localization requirements (Arabic/English). 

Desired Candidate Profile

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, a Master’s degree is highly preferred. 
• 5+ years in UX design/service design roles, including enterprise platforms, operations consoles, or developer tools. 
• Demonstrated experience creating design systems and scaling UX across multiple products/vendors. 
• Experience designing workflows for monitoring/ITSM/operations (incident, change, approvals, dashboards). 
• Experience with accessibility standards (WCAG) and localization, ideally Arabic/English UI considerations. 
• Experience collaborating with engineering and architecture teams in agile delivery environments; familiarity with product analytics. 

Employment Type

• FULL TIME