Experience
3 – 5 Years
Job Location
Education
Bachelors in Computer Application
Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Hardware & Software Support – Install, configure, troubleshoot, and maintain PCs, Macs, printers, mobile devices, IP phones, and software for end users.
- Account & Access Management – Set up and maintain user accounts, distribution groups, passwords, and end-user profiles.
- Incident & Documentation Management – Log, update, and close service calls using Service Manager tool; write manuals and reports.
- Optimization & Continuity – Ensure hardware/software availability, optimize IT devices via configuration management, and participate in inspections/evaluations.
- Advanced Support & Supervision – Act as acting supervisor, assist with complex/VIP issues, coach new employees, manage IT projects, and improve IT policies/processes.
- Vendor & Event Support – Contact third-party vendors for maintenance/materials, research new technology, and provide support for local and international events.
Technical Skills Required:
- Deep experience with SCCM, Experience with Shavlik patching tool , VB Scripting and PowerShell
Desired Candidate Profile
- Minimum 3 years’ professional experience in IT support, hardware/software troubleshooting
- Minimum Bachelor’s in IT, Computer Science, or related field
- ITIL Foundation
- MCSE / MCITP
- Cisco certification (preferred)
Nationality : Arabic candidates mandatory.
Language : Arabic , English
Employment Type
- FULL TIME